FAQs
How does DTDC Singapore ensure timely pickup after a booking is confirmed?
At DTDC Singapore, we prioritize punctuality and reliability. Once a pickup is scheduled, our team is committed to arriving on time. In the event of unforeseen delays, we proactively notify customers to minimize disruptions and uphold a seamless experience.
Will DTDC inform me in advance about restricted or prohibited items?
Yes. DTDC provides detailed information on restricted and prohibited items via our official website, customer service, and service centers. However, it is the sender’s responsibility to review these guidelines before shipping. We recommend checking with us directly to ensure compliance.
How does DTDC ensure accurate delivery after a redirection request?
Upon receiving a redirection request, DTDC updates delivery instructions within our system and informs the assigned delivery personnel. We closely track the shipment at every stage to ensure it reaches the correct address without error.
Can I expect real-time updates and support from DTDC customer service?
Absolutely. DTDC offers real-time updates and responsive support through phone, email, and online chat. Our customer service team is dedicated to resolving inquiries and keeping you informed throughout the delivery process.
Will I receive human support rather than just automated responses?
Yes. While automated systems handle basic queries, DTDC ensures personalized support for complex issues through our trained customer service team, providing genuine assistance and resolution.
What is DTDC’s process for handling lost or missing items?
DTDC addresses lost or missing shipments through a structured claims process. We investigate using the shipment’s tracking history and, if unresolved, compensation is offered based on the declared value and company policy.
How are parcels handled to prevent damage during delivery?
Parcels are handled with care by trained personnel following secure packaging protocols. Our automated sorting systems and continuous monitoring at transit hubs further minimize the risk of damage.
What happens if there’s an issue with parcel delivery?
If a delivery fails, DTDC initiates re-delivery and contacts the recipient. If still unsuccessful, we notify the sender and update tracking information. Depending on the situation, the parcel may be returned or held at a local branch for pickup.
How are international shipments to countries with special requirements managed?
DTDC collaborates with trusted global partners to meet specific delivery standards. We ensure compliance with local customs laws and assist customers with packaging, documentation, and restricted item guidelines for smooth international deliveries.
How does DTDC manage customs documentation for international shipments?
We guide customers through customs documentation requirements at the time of booking. Our team verifies all paperwork and coordinates with customs experts to ensure compliance and avoid clearance delays.
How is payment verification handled to ensure prompt delivery?
DTDC offers secure payment systems and real-time payment tracking. Once payment is confirmed, both sender and recipient are notified, reducing the risk of delays and ensuring timely dispatch and receipt.
What is the policy if a time-sensitive delivery deadline is missed?
If a guaranteed delivery deadline is missed, DTDC investigates the cause and may offer compensation or a refund, depending on the service type and terms of our delivery commitment.
Are customs duties and tax obligations communicated before shipping?
Yes. We clearly inform customers of all customs duties, taxes, and regulations before shipment. DTDC provides estimates and necessary documentation guidance to avoid unexpected fees or delays.
What if my shipment is delayed or held in a warehouse without notification?
DTDC continuously monitors shipments through tracking systems. If a delay occurs, we typically notify customers via SMS, email, or phone. Customers can also reach out proactively, and our team will investigate and expedite resolution.
How can I track my DTDC shipment?
You can track your shipment through the DTDC website or app using your unique tracking number.
Can I request a specific delivery time for my parcel?
DTDC offers flexible delivery options; however, specific delivery times are subject to availability and the service selected.
Can I change my delivery address after shipment?
Yes, address changes can be made before the parcel is dispatched. Please contact customer service as soon as possible.
Is insurance available for high-value items?
Yes, DTDC offers insurance for parcels with high value. You can select this option during the booking process.
Do I need to be home to receive a delivery?
It is not necessary to be home; you can choose to have your parcel delivered to a collection point or authorize a trusted person to receive it on your behalf.
Can I ship perishable items with DTDC?
Yes, but certain restrictions apply. Please check our guidelines or contact customer service for specific requirements.
Are there any weight or size limits for shipments?
Yes, DTDC has weight and size limits for shipments. Please refer to our shipping policy for details on maximum weight and dimensions.
Can I request a pickup for bulk shipments?
Yes, DTDC provides bulk shipment pickup services. Please contact us in advance to arrange a suitable time.
How do I cancel my shipment?
You can cancel your shipment by contacting DTDC customer service before the parcel is dispatched.