FAQs
How quickly does DTDC deliver documents and parcels?
Delivery timelines depend on the service type and destination. Domestic deliveries are usually completed within 1–2 business days, while international shipments may take 3–7 days based on customs clearance and partner networks.
Can I speak directly with a customer care agent?
Yes. You can connect with our support team through phone or email. Visit our Contact Us page for all communication options.
What support does DTDC offer if there are customs-related issues during transit?
DTDC works closely with customs agents and provides guidance on required documentation. If issues arise, our team will assist in resolving delays and ensure your shipment meets regulatory requirements.
Does DTDC guarantee delivery within a specific number of days?
Some premium services offer time-bound delivery guarantees. However, actual delivery times may vary due to customs, weather, or operational factors. Check with us during booking for available guaranteed options.
How does DTDC maintain transparency about shipping partners?
DTDC shares tracking details that include handover points with global logistics partners. Customers can monitor the journey of their shipment at each stage through our unified tracking platform.
Does DTDC inform customers once their courier arrives?
Yes. Customers receive SMS, email, or app notifications once a shipment is delivered. For added transparency, proof of delivery and recipient confirmation may also be provided depending on service type.
Will DTDC notify me if there are any changes to my document pickup?
Yes. If there are changes to your scheduled pickup, DTDC will notify you in advance via your registered contact method—either by SMS, call, or WhatsApp.
What should I do if my DTDC package is damaged during shipping?
Report the damage immediately to DTDC. Our team will investigate and, if eligible, process compensation based on the shipment’s declared value and applicable insurance coverage.
What are your escalation channels for urgent document delivery complaints?
If your concern is urgent, escalate through the contact methods listed on our Contact Us page. Senior support staff will review your case and respond with priority.
How can I track my DTDC shipment?
You can track your shipment through the DTDC website or app using your unique tracking number.
Can I request a specific delivery time for my parcel?
DTDC offers flexible delivery options; however, specific delivery times are subject to availability and the service selected.
Can I change my delivery address after shipment?
Yes, address changes can be made before the parcel is dispatched. Please contact customer service as soon as possible.
Is insurance available for high-value items?
Yes, DTDC offers insurance for parcels with high value. You can select this option during the booking process.
Do I need to be home to receive a delivery?
It is not necessary to be home; you can choose to have your parcel delivered to a collection point or authorize a trusted person to receive it on your behalf.
Can I ship perishable items with DTDC?
Yes, but certain restrictions apply. Please check our guidelines or contact customer service for specific requirements.
Are there any weight or size limits for shipments?
Yes, DTDC has weight and size limits for shipments. Please refer to our shipping policy for details on maximum weight and dimensions.
Can I request a pickup for bulk shipments?
Yes, DTDC provides bulk shipment pickup services. Please contact us in advance to arrange a suitable time.
How do I cancel my shipment?
You can cancel your shipment by contacting DTDC customer service before the parcel is dispatched.