FAQs
What should I do if my parcel is not picked up within the scheduled time window?
If your parcel isn’t collected as scheduled, please contact DTDC Singapore through our official channels to reschedule. You’ll find the necessary contact details on our Contact Us page.
How many pickup attempts does DTDC make before marking it as failed?
DTDC typically attempts pickup twice per day. If both attempts are unsuccessful, the pickup may be marked as failed, and you’ll need to reschedule through our customer service team.
Is DTDC reliable for deliveries from Shopee, SHEIN, or Lazada?
Yes, DTDC provides cross-border logistics for major e-commerce platforms. Delivery reliability may vary depending on seller location, customs procedures, and third-party courier partnerships involved in the shipping process.
Can I redirect my parcel to a collection point if I’m not home?
Yes. With our service, you can redirect deliveries to nearby collection centers for convenient pickup. Visit our website for more information.
Are duties and taxes included in the shipping cost for document delivery?
No. Duties and taxes for international shipments are charged separately based on the destination country’s customs laws. These fees are not included in your shipping cost unless otherwise stated during booking.
What should I do if my delivery is left unattended without consent?
Contact DTDC immediately with your tracking number. We’ll review delivery logs and GPS records to investigate. If procedures were not followed, corrective action—such as redelivery or compensation—will be taken.
What should I do if there’s a delay in my courier charges or approvals?
Reach out to our customer service team with your shipment details. We’ll promptly review the situation and ensure pending charges or approvals are resolved without unnecessary delay.
What should I do if DTDC refuses a refund after shipment damage?
Please file a formal complaint with supporting evidence such as photos and the shipment invoice. We’ll reevaluate your case according to our policies and process a refund or compensation if applicable.
Am I liable for customs duties even after paying shipping fees upfront?
Yes. Customs fees are imposed by the destination country and are not typically included in the shipping cost. DTDC provides advance guidance on potential customs charges to help you prepare accordingly.
How can I track my DTDC shipment?
You can track your shipment through the DTDC website or app using your unique tracking number.
Can I request a specific delivery time for my parcel?
DTDC offers flexible delivery options; however, specific delivery times are subject to availability and the service selected.
Can I change my delivery address after shipment?
Yes, address changes can be made before the parcel is dispatched. Please contact customer service as soon as possible.
Is insurance available for high-value items?
Yes, DTDC offers insurance for parcels with high value. You can select this option during the booking process.
Do I need to be home to receive a delivery?
It is not necessary to be home; you can choose to have your parcel delivered to a collection point or authorize a trusted person to receive it on your behalf.
Can I ship perishable items with DTDC?
Yes, but certain restrictions apply. Please check our guidelines or contact customer service for specific requirements.
Are there any weight or size limits for shipments?
You can cancel your shipment by contacting DTDC customer service before the parcel is dispatched.
Can I request a pickup for bulk shipments?
Yes, DTDC provides bulk shipment pickup services. Please contact us in advance to arrange a suitable time.
How do I cancel my shipment?
Yes, DTDC has weight and size limits for shipments. Please refer to our shipping policy for details on maximum weight and dimensions.